Resume

Jay Frey

Experience Designer

More than a decade designing meaningful and rewarding experiences.

Experience designer with more than a decade designing work that people find meaningful and rewarding. Designed over 190K roles to clarify career paths. Developed strategies grounded in workplace psychology to improve employee experiences for 600K people. Shaped products and services to elevate the experiences of 1.5 million customers and 500K learners. Driven to bring out the best in people at work.

Experience

Customer Experience
Consumer Insights Consultant
2020 to 2021

Froedtert Health

Customer Experience Researcher
2014 to 2020

PeriscopeIQ, Kohl's

Brand Storytelling Consumer Insights Digital Marketing Market Research Market Segmentation Pricing Strategy Revenue Management
Employee Experience
Organizational Design Consultant
2024

KPMG, State of Florida

Employee Engagement Researcher
2013 to 2014

Willis Towers Watson

Total Rewards Researcher
2013 to 2021

PeriscopeIQ

Change Management Competency Model Design Culture Activation Culture Assessments Engagement Surveys Leadership Development Organizational Design People Analytics Performance Enablement Total Rewards Workforce Planning
Learning Experience
Organizational Development Specialist
2024 to present

Denver Health

Learning Experience Designer
2024

WGU Learning Experience Design Capstone

Design Based Research Facilitation Instructional Design Learner-Centered Design Learning Analytics Learning Assessment Learning Strategy Needs Assessment Universal Design for Learning Workshop Design
User Experience
User Experience Consultant
2024 to 2025

Western Governors University

Accessible Design Design Thinking Empathy Mapping Human-Centered Design Information Architecture Interaction Design Journey Mapping Persona Creation Service Design Value Creation Strategy

Education

Master's degree, Industrial-Organizational Psychology

Kansas State University

M.S., Learning Experience Design

Western Governors University

Certifications

User Experience Design

Cornell University

Project+ Project Management

CompTIA

ITIL

AXELOS

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