Selected works.

10+ years designing expriences to improve the way people learn, work, and interact.

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Four Seasons

Five diamond guest experience design

Spas at Four Seasons Hotels & Resorts are an expression of the brand's modern luxury to create a holistic wellness journey. The spa at Jackson Hole, Wyoming differentiates itself among the top 100 spa resorts in the world through curated sensory experiences and meticulous attention to brand standards. Intentional experience design sustains Five Diamond prestige recognized by awards from Forbes, Travel + Leisure, and Condé Nast.

Results

Methods

Instructional Design Journey Mapping Learning Strategy Service Design
Impact
AAA Five-Diamond Rating
Industry
Tourism
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Ritz-Carlton

A memorable brand that stays with you

At Ritz-Carlton, every detail of the customer journey creates memories that last a lifetime. The "Let Us Stay With You" rebrand prioritized creating a continuous journey for hotel guests for one of the most elite luxury brands in the world.

Results

Methods

Consumer Insights Instructional Design Journey Mapping Learning Assessment Learning Strategy Pricing Strategy Revenue Management Service Design
Impact
AAA Five-Diamond Rating
Industry
Tourism
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Hilton

Dynamic pricing with artificial intelligence

Effective revenue management at Hilton is part of its brand strategy to precisely match the right product to the right guest at the right time. A Hilton franchise in Chicago embraced machine learning technology to connect revenue management to reinforce brand integrity. AI technology now enables the franchise to make real-time, data-informed decisions to match the right guest with the right hotel room for the right rate at the right time.

Results

Methods

Consumer Insights Digital Marketing Instructional Design Market Research Learning Needs Assessment Market Segmentation Pricing Strategy Market Positioning Market Segmentation Revenue Management Value Creation Strategy
Impact
$30M revenue budget
Industry
Tourism, Hospitality
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Willis Towers Watson

Magnetic employer branding strategies

Eighty percent of the world's Fortune companies rely on Willis Towers Watson (WTW) to create workplaces that empower people and organizations to thrive. The WTW global organizational development practice innovates ways to motivate and reward teams through organizational design, job architecture, and rewards strategies. Insights bridge psychology, business, and strategy to build high-performing workplaces and magnetic employer brands.

Results

Methods

Change Management Competency Model Design Culture Activation Instructional Design Job Design Leadership Development Learning Strategy Organizational Design People Analytics Total Rewards Workshop Design
Impact
20+ Fortune Companies
Industry
All industries
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Royal Bank of Scotland

Global leadership capability development

At Royal Bank of Scotland (RBS), understanding the drivers of engagement is the foundation for a connected, high-performing culture. A global employee engagement initiative uncovered the emotional and behavioral drivers that predict motivation and performance. Insights revealed the factors employees value most to reimagine ways of working resulting in a boost in overall work engagement and leadership ratings.

Results

Methods

Change Management Competency Model Design Culture Activation Instructional Design Job Design Leadership Development Learning Strategy Organizational Design People Analytics Total Rewards Workshop Design
Impact
3K employees
Industry
Finance
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Project Management Institute

Proving the Value of Certification

Project Management Institute (PMI), the world's leading authority in project management, sought to understand the value of its globally recognized certification. Certified professionals across the world shared their perspective about ways PMI shaped their careers, leadership, and organizational success. A global research study uncovered clear evidence of professional growth and credibility across industries. Insights reframed the way PMI communicates its purpose and value — elevating the certification from a credential to a symbol of achievement, trust, and community in the world of work.

Results

Methods

Brand Strategy Market Insights Member Experience Strategy User Experience Research Value Proposition Design
Impact
60K project managers
Industry
Non-profit association
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Vivint

Organizational design and career framework

As Vivint rapidly evolved from a tech startup to an industry leader in home security, the organization faced growing pains and needed a clear, structured career framework. A comprehensive organizational redesign transformed complexity into clarity through a structured talent development framework and job architecture. Employees gained clarity, leaders gained insight, and the organization strengthened its talent strategy — positioning the company for growth and a successful acquisition by NRG Energy.

Results

Methods

Change management Competency Model Design Design Thinking Graphic Design Instructional Design Job Design Market Research Organizational Design People Analytics Total Rewards Visual Identity Design Workforce Planning
Impact
12K employees
Industry
Information Technology
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Mercer

Total Rewards Insights in Real-Time

Today's workforce demands transparency and equity in rewards. A live, interactive focus group with thousands of employees using Remesh gleaned real-time insights to inform a modernized rewards program. Feedback transformed into strategy reflecting both market realities and human expectations.

Results

Methods

Accessible Design Competency Model Design Design Based Research Human-Centered Design Information Architecture Journey Mapping Learner-Centered Design Persona Creation Workforce Planning
Impact
8K employees
Industry
Higher Education
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Western Governors University

Digital skills portfolio and achievement wallet

WGU is at the forefront of creating the skills ecosystem — a network addressing skill needs, developing workforce competencies and connecting people with jobs. It realized that students and alumni needed a way to showcase their full capabilities to employers after graduation. WGU created the WGU Achievement Wallet for learners to translate degrees, credentials, and experiences into clear value for employers. The dynamic digital portfolio connects skill-based credentials to future opportunities.

Results

Methods

Accessible Design Competency Model Design Design Based Research Human-Centered Design Information Architecture Journey Mapping Learner-Centered Design Persona Creation Workforce Planning
Impact
600K learners
Industry
Higher Education
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KPMG

Job architecture with artificial intelligence

A state government with 170,000 employees sought a unified vision for public service careers. Leveraging AI for organizational design, KPMG clarified roles, aligned organizational structures, and empowered leaders to make strategic workforce decisions. A cohesive and scalable vision guided creating the foundation for workforce mobility and developoment.

Results

Methods

Change Management Competency Model Design Information Architecture Instructional Design Job Design Learning Needs Assessment Organizational Design People Analytics Total Rewards Workforce Planning Workshop Design
Impact
170K employees
Industry
Government
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